Valdagno Municipality

The “Zero Code” Revolution in Public Administration.

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Online Booking Adoption

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Citizens Served

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Integrated Helpdesks

Customer

Valdagno Municipality

It Valdagno Municipality (VI) is a local authority of approximately 30,000 inhabitants in the province of Vicenza, historically attentive to’innovation and to Quality of services for citizens, with the aim of becoming a model of Accessible Smart City.

Serve 25,000 citizens through sectors such as Registry office, Taxes, Events e Library, aiming for inclusive digitisation.

Challenge

Physical Codes and Telephone Overload

Born from forced distancing during the’Health emergency to avoid Gatherings, the problem has evolved into a structural challenge: to eliminate the Physical codes and the Chaos in the waiting rooms.

I Municipal employees they were overloaded by constant telephone calls Just to confirm Appointments, without a unique portal to unify the systems from’Registry office at the time of booking Studio for sale near the Library.

Solution

Omnichannel Digital Agenda

Booking dominance has been adopted as Citizen's Digital Agenda, accessible via web, Smartphone e Assisted counter, configured for multi-departmental.

Include Inclusive omnichannel booking (web app for digital natives, telephone support for the elderly); specific diaries for Demographic Services, Technical Office ed Arts & Culture; e Smart reminders automatic removed SMS/Email to reduce the no-show.

Result

Citizen Autonomy and Ordered Offices

In solitude 3 months, the 55% some users have started to to book online independently, cutting out calls and freeing up precious hours to Municipal employees from voicemail services.

The service is now 24-hour access, also to Offices closed, with ordered offices, queue reduction and larger structural efficiency for all the 25,000 citizens served.

Caption
Valdagno Council
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