Milan Civic Museums
The digital transformation of Milanese culture in record time.
Days to full go-live.
Integrated physical checkout points.
Initial income first 4 months.
Iconic Museum Network Milan
I Milan Civic Museums, managed by Milan Municipality, represent one of the most prestigious cultural hubs in Italy.
The network includes emblematic sites such as Sforza Castle, Museum of the Twentieth Century e Natural History Museum.
This complex network serves hundreds of thousands of visitors, requiring seamless flows and a modern, multi-channel user experience.
Urgent Digitisation in Metropolises
The challenge was to replace the entire Milanese museum management system in record time, maintaining continuity for one of Italy's most visited institutions.
They were supposed to complete the transition in 19 days left, coordinating physical and digital installations seamlessly.
It was necessary to guarantee Immediate scalability for massive volumes of visitors from day one, integrating hybrid infrastructure online and on-site.
Centralised DPass Platform
We have implemented dPass to manage in a unified way the Online ticketing e on-site of the entire museum network.
L'e-commerce su internet shop.museicivicimilanomydomnia.com has been customised for all sites, with 10 physical checkout points Turnkey (professional PCs and high-performance printers).
It access control It is based on handheld devices for rapid scans, supported by a dedicated network with access points and SIM cards for constant connectivity.
Efficiency and Perfect Flows
In less than three weeks, we went from analysis to Full go-live, demonstrating unprecedented speed.
The system handled over 350,000 admissions in the first four months without operational problems, ensuring smooth visits.
The real-time synchronisation between online sales, tills and checkouts, it now offers the administration a Full vision of the flows in each museum.
Brand leaders choose Domnia to transform customer experience and generate measurable value.
