Opera Romana Pellegrinaggi

The Digital Ecosystem for the Pilgrim 4.0

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Managed points of interest.

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Integrated transport types.

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On-board digital validation.

Customer

Sacred Welcome for Millions

Opera Romana Pellegrinaggi (ORP), an organ of the Holy See under the Cardinal Vicar of the Pope, for almost a century it has welcomed and assisted millions of pilgrims direct to Rome. It offers support logistics e spiritual to visitors from all over the world.

The mission is to make the journey to sacred sites simple and memorable.

Challenge

Managing the complexity of a “twin city”

ORP doveva creare un Single access title which united Vatican services (Museums, Basilicas) and Roman (ColosseumATAC transport>, crossing state borders.

Ticket validation could not be limited to fixed barriers, but should extend to “Roma Cristiana” Open Bus Fleet” in continuous motion.

Reliability was crucial for global events like the Jubilee of Mercy, with no room for disruption.

Solution

dTicketing platform for Omnia Card

We have developed dTicketing to manage the entire “Omnia Vatican & Rome Card” and the Open Bus fleet.

It Omnia Card System issues and validates physical/digital cards for Expedited entry at the Vatican Museums and Unlimited public transport.

Android Handhelds allow validation mobile on-board of QR codes, everywhere in the city. L’multilingual e-commerce handles bookings from 160 countries with integrated booking engine.

Result

Unique Journey for the Modern Pilgrim

Now, just one QR code enough by bus, Sistine Chapel and the metro, eliminating multiple paper tickets.

The Dematerialisation has reset robbery and counterfeits, with secure digital checks.

ORP agrees to precise data on pilgrim flows between sacred sites, optimising logistics for millions of visitors.

More real growth stories

Brand leaders choose Domnia to transform customer experience and generate measurable value.

Milan Civic Museums

Domina digitises Milan's entire museum network in 19 days: online and on-site ticketing, 10 physical tills and access control for over 350,000 entries with no operational interruptions.
Why choose Domnia

From native integration to unlimited scalability.

1. Experience, not just a ticket

Domnia manages the entire customer journey: from ticket purchase to on-site services, from physical flows to post-event analytics. We don't sell software, we enable memorable experiences.

2. We scale with you

From local micro-activity to major international events: the same enterprise technology base, configured to your specific needs. Grow without changing platforms.

3. Proven reliability

150+ active clients, 50M+ transactions managed, multi-year partnerships with leading brands. Continuity is in our DNA.

4. Continuous innovation

More than 60 releases per year with new features. The platform is constantly evolving, integrates emerging technologies, is never legacy. Invest in the future, not the past.

5. Governance and control

The data is yours, forever. You control the entire ecosystem from above, you can grant autonomy to partners/exhibitors/venues without losing strategic visibility.

6. Quick Implementation

Agile configuration, not custom development from scratch. Operational in weeks, not months, thanks to pre-built modules and consolidated best practices.

Ready to transform your customer experience?

Discover how Domnia can be configured to your specific needs.