Douglas
From legacy system to international standard
Countries
Business continuity
Disruptions during migration
German Colossus of Beauty – Former Lemons & Gardenia
Douglas, German colossus of Retail beauty, acquired the Italian chains Lemons e The Gardenia, expanding into Italy, Spain, Croatia e Slovenia.
Manages Beauty Lounge (beauty salons) as a key asset, integrating global corporate standards such as SAP and German management systems for complex sales and services.
Massive Re-platforming and Service Complexity
After the’acquisition of Lemons e The Gardenia, an operation has started re-platforming total: decommission all local systems to adopt the Standard corporate of the parent companySAP and German management consultants.
The critical challenge involved the management of Beauty Loungethe systems German retail excellent for the Product sales they weren't managing the service complexity (Beautician shifts, Cabin occupancy, specialised machineryrisking the paralysis of a fundamental asset for the Italian market.
dBooking: Best-in-Class API Integration
After a Rigorous comparative technical assessment, Booking dominance has been selected as irreplaceable, survivor of the IT “purge” and integrated into the’Douglas digital ecosystem thanks to its Flexible architecture.
Advanced resource management (staff + cabin + technologies); Enterprise Integration via API With Till systems e Global CRMs; e international roll-out with localisation for regulations and languages, extending its use beyond Italy.
European Scalability and Zero Downtime
dBooking is the’unique “survivor” Previous management software Lemons/The Gardenia maintained active post-acquisition.
The model validated in Italy was Successfully exported in Spain, Croatia e Slovenia, creating one Unique operating standard Per Beauty Lounge at a European level, with no downtime during the migration of retail systems.
Brand leaders choose Domnia to transform customer experience and generate measurable value.
