ASL Matera and Policoro
Public Health & Complex Flow Management.
Types of healthcare services
Digitisation of the patient pathway
Waiting times and overcrowding
ASL Matera and Policoro – High-Volume Specialist Outpatient Clinics.
ASL Matera and Policoro I am Specialist outpatient clinics which provide over 200 Types of healthcare services daily, between withdrawals, Specialist visits e miscellaneous performance, managing Mass user flows in contexts high logistical complexity.
The structures operate in the sector of Public health, facing high volumes of patients with different needs in terms of times, Timetable, rooms e specific operating rules for each service.
Mass Flows and Fragmented Management.
The premises of Matera e Policoro they had to face a critical logistical challengeto coordinate a continuous and massive flow of patients Per over 200 different services, each with Duration e Unique protocols.
The fragmented management and the absence of a Centralised system provoked chaotic gatherings in the Waiting room, elevated Stress for the cashiers and a total impossibility of Monitor real performance gods departments, resulting in operational inefficiency e Inconveniences for users.
Workflow Orchestration Platform
Booking dominance has implemented a Workflow Orchestration Platform complete, digitising the entire patient experience from the’Entrance until’Service provision.
The solution includes a single centralised platform that unifies all the over 200 operational granularities (Duration, Timetable, rooms, rules); Totem on-site self-service Per On-site appointments e Automatic check-in, reducing the load to the’acceptance; call monitor With Digital signage for the Visual queue management; and a’hybrid meeting that synchronises perfectly Remote bookings e Direct access.
Total Efficiency and Transparency.
The implementation has led to’elimination of chaotic gatherings thanks to a Timely management of call schedules e optimisation of physical spaces.
It has been obtained’superior operational efficiency With drastic reduction in downtime between one visit and the other; Full transparency by means of real-time monitoring gods Waiting times e volumes for a polyclinic; and a’significantly improved user experience, with Clear and tidy paths dal totem hello Call on monitor.
Brand leaders choose Domnia to transform customer experience and generate measurable value.
