Intelligence that turns booking into profit

Manage bookings across all channels (web, app, phone, kiosks, SMS), automate confirmations and reminders, optimise resources and drastically reduce no-shows.

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Advanced appointment management designed around the customer.

Fluid Omnichannel Bookings

Web, Mobile App, Website, Totem, Telephone (operator or automated IVR)

Real-time availability management

Full control over calendars, time slots, dedicated resources.

Intelligent automated notifications

Confirmations, SMS/email reminders, post-appointment follow-ups.

Resource and personnel management

Staff allocation, skill-based routing, workload visibility.

Drastic reduction in no-shows

Multichannel reminder, deposit system, reward programme.

CRM integration

Customer intelligence on past appointments, preferences, and actionable segmentation for targeted campaigns and services.

Multi-seat and multi-tenant

Centralised management with visibility for each location.

Analytics and Reporting

Granular data on bookings, customers, resource performance.

Integrated payments

Complete cycle from booking to payment.

Monitor Module

Queue management and screen calls for transparent counter waiting.

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A solution suitable for every service sector.

Experiences & Tastings
Experiences and tastings - cover - squared
Health & Beauty
Health and Beauty
Retail & Franchising
retail franchising domain
Public Bodies, Services and Consultancies
Public bodies, Services and Consultancy
Native integrations with the technology ecosystem

dBooking integrates natively with your technology stack, thanks to an integrated ESB that connects CRM, ERP, payment gateways, and legacy systems.

A single platform, more integrated modules.

dbook interfaces natively with the Domnia ecosystem.
• dTicketing for synchronisation between SIAE ticket office and bookings
• dPass for experience management.
Unified analytics consolidate customer data and behaviour into a single view.

Integrated, frictionless payments.

Integration with Stripe, PayPal and the NEXI circuit to manage online payments securely and compliantly. The entire cycle, from booking to collection, is automatically tracked and reconciled.

Automated and multichannel communications.

Automatic sending of reminders, confirmations, and follow-ups via SMS and email.

Direct connection with your business stack.

Integration with enterprise CRMs such as Salesforce, HubSpot, Microsoft Dynamics, SAP, and Oracle for customer data synchronisation.

Advanced insights for strategic decisions.

Enabled for integration with Google Analytics and Matomo for behavioural tracking. Possibility of integration with custom BI systems for specific needs.

Enterprise-ready integration.

Integrated Enterprise Service Bus for custom connectors, open REST APIs for proprietary integrations, and webhook support for real-time synchronisations. Designed for complex, multi-system environments.
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Stories of organisations that have transformed their appointment management.

Unieuro

Unieuro

Unieuro integrates dBooking Enterprise in 280+ stores: CiaoFila, Click & Collect, and hybrid consultancy eliminate queues and win the Netcomm Award for Best Omnichannel Project.
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Douglas

Douglas

Douglas retail beauty has optimised its Beauty Lounges with Domnia dBooking, the only software to survive the SAP re-platforming post-acquisition of Limoni La Gardenia. Integrated via API into…
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Valdagno Council

Valdagno Municipality

The Municipality of Valdagno has revolutionised citizen services with Domnia dBooking, eliminating queues at counters and telephone bookings. In just 3 months, the...
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Why industry-leading organisations choose dbooking

Beyond the “jump queue”. It's an advanced omnichannel system that transforms appointments into relationships and operational management into a competitive advantage.

1. True Omnichannel, Not Partial

Web, app, phone, totem, SMS - all synchronised and integrated. Unified data, complete customer view, centralised reporting. No technological silos.

2. Mobile-First Design

Designed around the mobile customer. Ultra-fast booking, instant notifications, SMS reminders, smartphone check-in. Seamless UX across all devices.

3. Intelligent Automations to Reduce No-Shows

Progressive multichannel reminders (2 days, 2 hours), deposit system, reward programme. Up to 80% reduction in no-shows%. Freed-up resources for value-added services.

4. Granular and Actionable Analytics

Real-time data on flows, no-show patterns, customer segments, resource utilisation. Predictive insights for operational optimisation and revenue management.

5. Rapid National Roll-out

Our Cloud-Native architecture enables the configuration of new points of sale by cloning existing profiles in just a few clicks. Whether you manage 5 flagship stores or a network of 1,000 franchises, the platform guarantees stability and performance even under stress, allowing retailers to scale quickly without worrying about IT infrastructure.

Domande Frequenti

Can I manage multiple services simultaneously on the same resource?
Yes, multi-service management is native. Each resource can have different availabilities for different services, with automatic buffer time.
How does no-show reduction work?
Progressive reminders (SMS, email), deposit system (conditional pre-payment), chronic no-show blocking.
Can I integrate d.booking with my CRM?
Yes, integrated ESB allows API-first integration with Salesforce, HubSpot, and any CRM. Custom connectors available on request.
Does the system support group bookings?
Yes, multi-seat booking is native. You can manage group bookings with automatic resource allocation and group pricing.
Is it possible to offer reservations via telephone / IVR?
Yes, full support with both an operator and an automatic IVR (voice recognition). Twilio integrated for call management.
How long does implementation take?
The platform is activated within a few hours. A team of specialists will support you with the initial large-scale configurations and assist with any requested integrations.
Can I customise the booking template?
Yes, the editor allows for full customisation: description, images, duration, category, FAQs, custom CTA.
Is the system GDPR and EU cloud compliant?
Yes, EU-only hosting, end-to-end encryption, AGID-certified GDPR compliance, regular security audits.
How do I monitor performance and KPIs?
Real-time dashboard with metrics on bookings, no-shows, customer satisfaction, resource utilisation. Export data for advanced analysis.
Can customers book directly from my website?
Yes, API, embeddable widget, iframe, or redirect. Fully visually customisable to match your branding.

Ready to transform your booking system?

Discover how Domnia dBooking can be configured for your operation, reduce no-shows, and generate immediate value. Let's start with a conversation.