Discover the Domnia ecosystem
Public Bodies, Services and Consultancies
Manage appointments in municipal offices, public counters, social services, and events with a unique omnichannel booking system. Citizens book online, reduced queues, services always under control, regulatory compliance guaranteed.
Measurable growth. Simplified operations.
Concrete impact on our clients' performance, revenue, and operational management.
0
Potassium
Appointments managed annually between Taxes, Registry, Social Services, and Culture.
0
%
Average Reduction in No-Shows thanks to Reminders and Advance Payments.
+
0
%
Increase in online bookings versus phone/counter bookings.
Public Bodies, Services & Consultancy Management
The company transforms the point of sale into an omnichannel hub.
Native integrations with the Public Administration ecosystem
The platform connects to administrative management systems, citizen portals, public administration payment systems, and communication tools that entities already use, without disrupting established processes.
Stories of public bodies that have transformed citizen services with Domnia
From small towns to big cities: how public bodies are cutting queues, increasing satisfaction, and digitising services.
Valdagno Municipality
The Municipality of Valdagno has revolutionised citizen services with Domnia dBooking, eliminating queues at counters and telephone bookings. In just 3 months, the...
Why public bodies and foundations choose Domnia
It's not just an online calendar: it's an infrastructure that puts the citizen at the centre, preserving administrative compliance, transparency, and efficiency.
Designed for the Public Sector.
GDPR, WCAG, and PA compliance are embedded in our DNA.
Governance is born for public administration, with GDPR, digital accessibility, transparency and built-in PA regulations by design, not as a post-hoc adaptation of a commercial platform.
Real value The organisation faces no sanctions or compliance disputes: Domnia manages processes and data in line with Italian and European public regulations.
Governance is born for public administration, with GDPR, digital accessibility, transparency and built-in PA regulations by design, not as a post-hoc adaptation of a commercial platform.
Real value The organisation faces no sanctions or compliance disputes: Domnia manages processes and data in line with Italian and European public regulations.
2. Citizen at the Centre
A public service that listens, not one that dictates.
Government reduces citizen frustrations: no more endless queues and unpredictable waits. Thanks to online bookings, guaranteed appointment times, and transparent communication, this makes the authority seem more organised and respectful of people's time.
Real value Citizen satisfaction increases, complaints decrease, and the organisation's reputation improves, thereby strengthening its administrative legitimacy.
Government reduces citizen frustrations: no more endless queues and unpredictable waits. Thanks to online bookings, guaranteed appointment times, and transparent communication, this makes the authority seem more organised and respectful of people's time.
Real value Citizen satisfaction increases, complaints decrease, and the organisation's reputation improves, thereby strengthening its administrative legitimacy.
3. Efficiency that Frees Up Resources
Less manual bureaucracy, more time for what matters.
Domnia automates code and schedules, freeing up operators from manual management and allowing counter staff to dedicate their time to quality consultations, genuine assistance, and building relationships with citizens.
Real value Reduce operating costs (paper, printing, phone calls) and improve service quality: a true win-win for the authority and the citizen.
Domnia automates code and schedules, freeing up operators from manual management and allowing counter staff to dedicate their time to quality consultations, genuine assistance, and building relationships with citizens.
Real value Reduce operating costs (paper, printing, phone calls) and improve service quality: a true win-win for the authority and the citizen.
4. Transparency and Accountability
Providing reliable data for informed administrative decisions.
Domnia collects structured data on the load, timings, and satisfaction of each service, giving administrators a real-world picture – not estimations – on which to base decisions.
Real value I plan staffing, investments and resources based on concrete data and can transparently communicate service performance to the public.
Domnia collects structured data on the load, timings, and satisfaction of each service, giving administrators a real-world picture – not estimations – on which to base decisions.
Real value I plan staffing, investments and resources based on concrete data and can transparently communicate service performance to the public.
5. Scalability from Single Counter to Entire Public Administration Network
A municipality, a network of municipalities or an entire city: same simplicity.
The system scales from a single service point to a network of municipalities across the territory, offering a centralised view while simultaneously allowing for local autonomy, with an invisible technological infrastructure that grows with the entity.
Real value Dominion grows without friction when the municipality expands or coordinates with neighbouring territories, making the investment truly future-proof.
The system scales from a single service point to a network of municipalities across the territory, offering a centralised view while simultaneously allowing for local autonomy, with an invisible technological infrastructure that grows with the entity.
Real value Dominion grows without friction when the municipality expands or coordinates with neighbouring territories, making the investment truly future-proof.
Domande Frequenti
Is it compliant with GDPR and PA regulations?
Yes, completely. Domnia is built for Italian and European public administration. It complies with GDPR, WCAG accessibility, administrative traceability, and public privacy regulations. Compliance documentation is available.
Can we integrate Domnia with our current systems (population register, tax office, etc.)?
Yes. REST APIs allow integration with any municipal management system. If your system is legacy, we can still connect. You don't need to revolutionise your IT infrastructure.
How do you handle citizen data and privacy?
Domnia uses data centres located in Italy, encrypts all data in transit and at rest, and has retention policies compliant with PA regulations. Regular security audits are conducted. Citizens always own their data.
Can we manage appointments for multiple services (registry, taxes, social services) in a single calendar?
Yes. Centralised calendar for all services, with individual service views. Desk staff see their workload, administrators see the total. Complete flexibility.
And what if the citizen doesn't know how to use a computer?
The service supports phone bookings (with an operator) and in-office kiosks, as well as web and app. No one is excluded. The interface is intuitive, even for those not tech-savvy.
How do we reduce no-shows?
Automatic reminders via email/SMS 24-48 hours beforehand. Possibility to request confirmation from the citizen via a link in the reminder. Possibility to request a deposit/down payment for paid services. Combined, they reduce no-shows by 40-50%.
What data can we extract for administrators?
Completion: number of appointments per service, average response time, citizen satisfaction (if feedback active), load peaks, counter performance, no-show rates. Excel export, real-time dashboard.
How long does it take to implement Domnia for a municipality?
It depends on the complexity:
- Base setup: 2 days
Integration of existing systems: 2-4 weeks
Staff training: 1 day
Go-live: 4 days + integrations.
- Base setup: 2 days
Integration of existing systems: 2-4 weeks
Staff training: 1 day
Go-live: 4 days + integrations.
Do you support different languages (for municipalities with immigrants)?
Yes. Interface available in multiple languages, multilingual citizen communications. Specific language support upon request.
How much does it cost? Is there a pricing model for public bodies?
Yes, dedicated. Scalable model based on population served, number of services, booking volume. Reduced rates for non-profit organisations. Details available on request after assessment of specific needs.